Privacy Policy for Sage and Stone Hollow
Last Updated: [June 7, 2025]
This Privacy Policy describes how Sage and Stone Hollow ("we," "us," or "our") collects, uses, and shares your personal information when you visit, use, or make a booking through our website, https://sageandstonehollow.com, or when you interact with our wellness spa services.
We are committed to protecting your privacy and handling your personal information with care and transparency.

Section 1: Information We Collect
We collect various types of information from and about you to provide and improve our services.
Information You Provide Directly: We collect personal information that you voluntarily provide to us when you create an account, make a booking, sign up for services, communicate with us, or otherwise interact with our website or spa. This information may include:
Full Name
Email Address
Phone Number
Health and Wellness Information (Potentially): In the interest of your safety and well-being during spa treatments, we may collect health-related information (e.g., allergies, medical conditions) through intake forms or waivers relevant to safely using our spa amenities. This information is treated with particular care and used solely for the stated safety and service suitability purposes.
Payment Information: When you make a payment on our website, we use trusted third-party payment processors: Stripe and PayPal. These entities collect and process your payment information (such as credit card details) directly. Sage and Stone Hollow does not store or hold onto your sensitive payment card details directly on our servers. We only receive confirmation that your payment has been successfully processed.
Information Collected Automatically: When you visit our website, we automatically collect certain information about your device and your activity on our site through cookies and similar tracking technologies. This information may include:
Usage Data: Information about your Browse activity, such as your IP address, browser type, device type, operating system, pages visited on our site, time spent on those pages, and referring URLs.
Cookies: Your website uses cookies (small data files placed on your device) for various purposes, as detailed in Section 5.
General Location Data: Information derived from your IP address that indicates your general geographic location.

Section 2: How We Use Your Information
We use the personal information we collect for various purposes related to operating Sage and Stone Hollow and providing you with our wellness spa services. Specifically, we use your information to:
Provide and Manage Services:
To process and manage your spa bookings and appointments.
To create and maintain your client account or membership.
To process transactions and provide you with confirmations of your bookings and payments.
Communicate with You:
To send you booking confirmations and appointment reminders.
To respond to your inquiries, provide customer support, and address your requests.
To send you important updates or announcements regarding our services, policies, or your account.
Ensure Safety and Service Suitability:
To assess your suitability for specific spa treatments, amenities, or services based on health and wellness information provided (e.g., allergies, medical conditions) to ensure your safety and well-being during your visit.
For liability purposes related to the provision of our spa services.
Improve and Optimize Our Website and Services:
To understand how our website (https://sageandstonehollow.com) is used, analyze trends, and monitor its performance (using automatically collected data like cookies, IP addresses, and Browse activity).
To troubleshoot technical issues, enhance website functionality, and improve the user experience.
Marketing and Personalization:
To send you promotional offers, newsletters, and information about new services or special events that may be of interest to you.
To personalize your experience with us, such as recommending services or offers based on your past interactions.
Security and Legal Compliance:
To detect, prevent, and address fraud, security incidents, or other illegal activities.
To protect our rights, property, and safety, and that of our clients or others.
To comply with applicable laws, regulations, and legal processes.

Section 3: How We Share Your Information
We share your personal information with the following categories of third parties only for the purposes outlined in this Privacy Policy:
Service Providers: We engage various trusted third-party service providers to perform functions and provide services to us. These include:
Payment Processors: We use Stripe and PayPal to process payments. These entities collect and process payment information directly from you; we do not store your sensitive payment card details directly on our servers.
Booking System: We use Google Calendar to manage bookings and appointments.
Website Hosting/Platform: Our website (https://sageandstonehollow.com) is hosted by Design.com.
Website Analytics & Traffic Analysis: We use Facebook (via technologies like the Facebook Pixel) to analyze website traffic, understand user behavior, and measure the effectiveness of our advertising campaigns. Data collected by these tools is processed by Facebook in accordance with their privacy policies.
Other Operational Tools: We do not currently use dedicated email marketing services or customer support software that would involve sharing personal data. If we engage new service providers in the future that process personal data, we will update this policy.
Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations (e.g., a subpoena or court order), protect and defend our rights or property, or ensure the safety of our users or the public.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change in ownership or control of your personal information.
With Your Consent: We may share your information with other third parties with your consent only.

Section 4: Cookies and Other Tracking Technologies
Our website, https://sageandstonehollow.com, uses cookies and similar tracking technologies to enhance your experience and to help us understand how you use our site.
What are Cookies? Cookies are small data files placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide reporting information.
How We Use Cookies: We use cookies for the following purposes:
Essential Website Functionality: Some cookies are strictly necessary for our website to operate and for you to use its features, such as accessing secure areas, processing bookings, and managing your account. Without these cookies, services like online booking or payment processing would not be possible.
Performance and Analytics: We use cookies to collect information about how visitors use our website, such as which pages are most popular, how long users spend on the site, and if they encounter any errors. This helps us improve the performance and design of our website. This includes data collected by the Facebook Pixel, which helps us understand website traffic, measure the effectiveness of our advertising, and potentially deliver more relevant content.
Functionality: These cookies allow our website to remember choices you make (like remembering your login details) and provide enhanced, more personal features.
Marketing and Advertising: The information collected through cookies, including via the Facebook Pixel, may be used to deliver more relevant advertisements to you on other platforms based on your interests and activity on our website.

Your Choices Regarding Cookies: You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please note that if you choose to decline cookies, some features or services on our website may not function properly.
For more information on how to manage cookies, you can typically find instructions within your browser's "Help" or "Settings" menu. For information on how to opt-out of Facebook's advertising, you can visit Facebook's privacy settings or the Digital Advertising Alliance's consumer opt-out page.

Section 5: Your Rights and Choices
We are committed to respecting your privacy rights. Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information:
Right to Access: You have the right to request a copy of the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure ( "Right to be Forgotten"): You have the right to request the deletion of your personal information under certain circumstances.
Right to Object to Processing: You have the right to object to the processing of your personal information for certain purposes, including direct marketing.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain situations.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
Right to Opt-Out of Marketing: You have the right to opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
How to Exercise Your Rights: To exercise any of these rights, please submit your request in writing to us at: Email: Admin@sagestonehollow.com
We will respond to your request in accordance with applicable law and within the timeframe required by law. We may need to verify your identity before processing your request.

Section 6: Data Security
We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include administrative, technical, and physical safeguards designed to protect the data we collect and process. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Section 7: International Data Transfers
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
Sage and Stone Hollow is based in the United States. However, our service providers (such as Google, Stripe, PayPal, and Facebook) operate globally. By using our services, you understand that your information may be transferred to and processed in countries outside of your country of residence, where data protection laws may be different. We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy and applicable laws.

Section 8: Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Section 9: Contact Us
If you have any questions about this Privacy Policy, our data practices, or your rights, please contact us at:
Email: Admin@sagestonehollow.com
Important Legal Disclaimer:
This document is for informational purposes only and does not constitute legal advice. Privacy laws are complex and vary by jurisdiction (e.g., state, country). It is highly recommended that you have a legal professional review this entire privacy policy to ensure it complies with all applicable laws relevant to Sage and Stone Hollow and its clients, especially those concerning data privacy (e.g., CCPA, GDPR if you have EU/UK clients, etc.).

Session Recording Disclaimer

For the safety, well-being, and accountability of both client and coach, all Positive Psychology coaching sessions may be recorded via audio or video. These recordings help maintain the integrity of the coaching process, ensure quality of service, and support professional development.

Recordings are securely stored, treated as confidential, and will never be shared publicly or with third parties without your explicit written consent, unless required by law.

By participating in these sessions, you acknowledge and consent to being recorded.

If you have any concerns or questions about this policy, please don’t hesitate to reach out prior to your first session.